Frequently Asked Questions

How much does Durable cost?

All of the core features of Durable are free to use. 

If you use our invoicing tool, we charge credit card processing fees of 3.2% + $0.30 per transaction, for all invoices paid via credit card.

What does early access mean?

Early access just means that we haven't publicly launched yet! We have a few more exciting features we want to build before we make our official debut, but we already have a great product with hundreds of active users and we'd love to have you join us today.

How long does it take for credit card payments to hit my bank?

We use Stripe for all credit card processing. In general, your first payout is typically available 7 days after you add your bank account and take your first successful payment on Stripe. This waiting period can be up to 14 days for businesses in certain industries, and up to 30 days in countries like Brazil. This delay allows Stripe to mitigate some of the risks inherent in providing credit services.

For more information, see Waiting period for first payout on Stripe.

After your first payout has been successfully processed, you can expect expedited payout timelines according to this payout schedule.

For Canada: 3 business days
For the United States: 2 business days

You can log in to your Stripe account directly by visiting your Payment Settings and clicking "Update." You will be promoted to enter a code sent via SMS, and then you'll be able to view your Stripe dashboard.

What else are you building?

We're moving lightning fast to build more services for our customers. The features we're currently working on are: credit card issuing, business formation, updated websites, and more. We're building the full solution for service businesses, and want to be the only product you need to use to grow your company.

How do I cancel my account?

You can cancel your Durable account at any time by emailing support@durable.co or by getting in touch with us directly via live chat.